Iliff Heating & Air (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data when you visit https://iliffheatingandair.com.
1. Information We Collect
1.1 Information You Provide Directly
We collect personal information when you:
- Submit a contact form
- Request service
- Leave a comment
- Upload media (images or files)
This may include:
- Name
- Email address
- Phone number
- Service details
- Comment content
- Uploaded images or documents
1.2 Comments
When visitors leave comments, we collect:
- The information entered in the comment form
- IP address
- Browser user agent (for spam detection)
If you use Gravatar, an anonymized hash of your email may be sent to the Gravatar service. Their privacy policy is available at: https://automattic.com/privacy/.
1.3 Uploaded Media
If you upload images, avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images displayed on the site.
1.4 Cookies
We use cookies to improve your experience:
- Comment cookies: Save your name, email, and website for future comments (1 year).
- Login cookies: Temporary cookie to check browser acceptance; additional cookies store login and display preferences.
- Editing cookies: A cookie may store the ID of a post you edit (expires in 1 day).
1.5 Embedded Content
Pages may include embedded content (videos, images, articles, etc.). Embedded content behaves as if you visited the external site directly. These sites may collect data, use cookies, or track your interactions.
1.6 Analytics
We may use analytics tools to understand website traffic and usage patterns. These tools may collect anonymized usage data such as pages visited, device type, and browser information.
2. How We Use Your Information
We use collected information to:
- Respond to service requests
- Communicate with you
- Improve website functionality
- Detect and prevent spam or security issues
- Maintain user accounts
- Provide customer support
We do not sell or rent your personal information.
3. Who We Share Your Data With
We may share data with:
- Service providers assisting with website hosting, analytics, or spam detection
- Third‑party platforms embedded on our site (e.g., YouTube, Gravatar)
- Legal authorities if required for compliance or security
4. Data Retention
- Comments: Retained indefinitely to recognize and approve future comments.
- User accounts: Personal information stored in user profiles is retained until the user deletes it. Administrators may view and edit profile information.
5. Your Rights
You may request:
- A copy of the personal data we hold about you
- Correction of inaccurate information
- Deletion of your personal data
We may retain certain information if required for legal, administrative, or security purposes.
To make a request, contact us using the information below.
6. Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
7. How We Protect Your Data
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.
8. Data Breach Procedures
If a data breach occurs, we will:
- Investigate the issue
- Notify affected users when required
- Take corrective measures to prevent future breaches
9. Third‑Party Data Sources
We may receive limited information from third‑party platforms (e.g., analytics providers or embedded content services) when you interact with their content on our site.
10. Automated Decision‑Making
We do not use automated decision‑making or profiling that produces legal or significant effects on users.
11. Industry Regulatory Requirements
If industry‑specific regulations apply (e.g., HVAC licensing or service documentation requirements), we comply with all relevant federal, state, and local laws.
12. Contact Information
If you have questions about this Privacy Policy or wish to make a data request, contact us at:
Iliff Heating & Air
(903) 926-3969